Returns & Exchanges
Due to the perishable nature of our frozen ice lollies, we cannot accept physical returns once the product has left our cold chain. However, if your order arrives damaged or melted, we are committed to providing a full refund or a replacement to ensure your satisfaction.
Inspect Upon Delivery
Please check your Joystick Ice Lolly package immediately upon arrival to ensure the dry ice is still active and the products are frozen solid.
Document Issues
If there is any damage or melting, take clear photographs of the product and the shipping box within 2 hours of delivery.
Contact Support
Email our team at [email protected] with your order number and the photos to initiate a claim for a refund or reshipment.
Resolution Process
Our team will review your request within 24 hours and issue a credit to your original payment method or schedule a fresh delivery at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing